Have a question about exhibit sales, exhibit hall hours or exhibitor registration? We can help! Below we have answered some of the most Frequently Asked Questions.
Frequently Asked Questions
How do I purchase exhibit space?
Under the Exhibitor/Sponsor Portal, go to the Interactive floorplan and click on the desired booth. You can click your mouse over a sold tan booth to see who occupies it or click on it to see more details about the exhibitor. Click on an available blue booth and “click here” will display on the right side of the floorplan to begin the online space application process.
What are the specs for exhibit booth construction?
- Exhibit booths are constructed of 8′ (2.4-m) back drape and 3′ (0.9-m) side rails ONLY. Exhibitors pay for and choose what they require or desire versus all booths looking exactly alike. The purchase price of a booth space is kept to a minimum. Order a wide variety of furnishings from the Exhibitor Service Kit.
- Exhibit booths ARE NOT constructed of hard-wall material and ARE NOT equipped with tables, chairs, carpet, internet or electricity.
- Hard-wall exhibit booths and furnishings can be rented at exhibitor’s cost online through Exhibitor Resources.
What is included with my booth?
When can I order furnishings?
Exhibitor Resources will open October 2023 through the Exhibitor Dashboard.
I am unable to login to the dashboard, can you send me a new password?
On the Exhibitor Dashboard login page, click “forgot ID or password.” Enter your ID or email used during the space application process and Map Your Show, SME’s exhibit sales and floorplan enhancement vendor, will send your credentials to the company contact on file.
When can I register for exhibitor badges?
Exhibitor Registration opens October 2023 through the Exhibitor Dashboard. Exhibitors must use the online Exhibitor Registration process to claim their complimentary allotment. You will need an exhibitor badge to enter the exhibit hall for move-in and one hour prior to exhibit show hours to restock materials. To access Exhibitor Registration, please log onto your Exhibitor Dashboard. If you need your code, please email firstname.lastname@example.org.
How many complimentary registrations do we get?
Each 10’x10’ (100sqft) receives a total of four (4) complimentary registrations for personnel to attend the conference:
- Two (2) full conference registrations: will receive a registration bag/sponsor material, access to the technical sessions and access to the exhibit hall & its functions
- Two (2) exhibit booth staff registrations: access to the exhibit hall & its functions
Online registrations can be made from the Exhibitor Dashboard, click Badge Registration.
How do I get more exhibitor badges?
You can purchase additional exhibitor badges for both full conference and exhibit booth staff. Once you have used your complimentary allotment, the option for the additional registrations will appear as an option during the exhibitor online registration process.
Do you offer free WiFi (wireless internet) on the exhibit floor?
It is cost-prohibitive in the USA for an association to purchase WiFi from the convention centers – however, it is available for an individual company purchase. Please see the Exhibitor Dashboard for WiFi pricing and availability.
What are the exhibit hall hours?
The exhibit hall is open on Sunday, February 25, from 4:00pm – 6:00pm; Monday & Tuesday, February 26 & 27, from 11:00am – 5:30pm; and Wednesday, February 28, from 9:00am – 1:00pm.
ONLY exhibitors with a RED exhibitor badge holder will be able to access the exhibit hall 1 hour prior to the official opening each day in order to prepare for attendees. Please register all of your personnel through the Exhibitor Dashboard.
What are the exhibit hall set-up hours?
The exhibit hall will be open for exhibit set-up on Friday, February 23 for 10′ x 20′ and larger booths or equipment by appointment only thru Freeman, from 11:00am – 5:00pm; on Saturday, February 24 from 8:00am – 5:00pm; and on Sunday, February 25 from 8:00am – 2:00pm. For a full schedule of exhibitor events, please visit the Exhibitor Schedule.
I haven't received any exhibitor emails, is there a reason for this?
Exhibitor show information emails are only sent to the primary contacts email address provided for the contract during the exhibit space application process. If you would like to change the primary contact for MINEXCHANGE, please email email@example.com and let us know. Only one contact is allowed per exhibiting company. Additionally, please add SME, Maritz Global Events and MYS (Map Your Show) to your approved email list to prevent important emails from being directed to junk mail or being caught in your spam filter.
I am interested in sponsoring or advertising, where do I find information?
I am looking for exhibitor marketing tools, where can I find them?
For exhibitor and sponsor marketing tools including conference logos and web banners, please visit Marketing Tools.
If an exhibitor wants to change their company address, display name, or other contact information, how do they do it?
How can I edit my ShowGuide listing?
Log onto the Exhibitor Dashboard and click on the ShowGuide Listing button to update your company listing. Note: Please remember to select the “Approved” button for publishing whether you have made changes or not.
What is the refund and cancellation policy for exhibit sales?
Cancelation policy is provided on your exhibit space contract. Notify SME Exhibit Sales in writing at firstname.lastname@example.org on or before September 30, 2023, of intention to cancel or withdraw from the exhibition. The exhibitor will be refunded all sums paid less a processing fee of $500 per 10’x10’ booth. After September 30, 2023, the exhibitor will be obligated to pay the total rental cost of the exhibit booth. All exhibitor benefits including complimentary registrations are forfeited.
Where can I reserve my hotel room(s)?
Discount housing opens from the Exhibitor Dashboard October 2023. Beware of scam emails/phone calls from travel agencies. Maritz Global Events will not reach out individually to get you to reserve your housing. Exhibitors must access hotel reservations via the Exhibitor Dashboard with Maritz Global Events, SME’s official housing vendor, to receive the discounted housing rate. Once logged onto the Exhibitor Dashboard, click on the Housing button.
How many attendees are expected?
I have a question about exhibitor registration, transportation, hotel accommodations or a general question that is not covered here, who should I contact?
If you have additional questions, please contact SME customer service at 303.948.4200 or 1.800.763.3132 (US only), or email exhibit sales at email@example.com.
SME has received several reports that wholesalers have been contacting attendees and exhibitors offering deals on hotels for the conference. While it is not illegal for a travel firm or booking agent to solicit potential customers, it can be difficult to determine the legitimacy of offers from these organizations. Those who opt for alternatives to the SME negotiated rates may find themselves at risk. SME reminds attendees that we have no affiliation with any of these hotel room brokers. The official SME housing vendor is Maritz Global Events.
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