Attendee FAQs

Frequently Asked Questions

Let’s dig into the details. You’ll find some the most common answers to MINEXCHANGE 2024 Annual Conference & Expo questions here. Need more assistance? We’re here to make your conference experience a smooth experience from start to finish.

How do I register to attend?

Registration is now open and can be completed on our Registration page. For additional questions regarding registration for the conference, please contact SME Customer Service at or 303.948.4200 or Maritz Global Events at To receive early bird registration rates, Maritz Global Events, the official registration & housing partner, must receive your registration and payment by January 16, 2024. Regular registration rates apply January 17, 2024 to February 18, 2024. After February 18, 2024, on-site registration fees apply.

How do I obtain a visa to attend the conference?

SME will provide any international delegates with assistance obtaining a visa and appropriate use of passports. Find more information on the International Attendees page.

What is the SME Hardship Member Registration and how can I apply?

SME has created a one-time, complimentary hardship registration option for MINEXCHANGE 2024 available to SME members only. This option is limited to 150 members and will be on a first come, first served basis. Qualified candidates are members who are unemployed or otherwise unable to pay full registration fees, and are not receiving any type of company reimbursement for meeting expenses. Authors and session chairs are given preference.

Members must submit a request in writing disclosing the circumstances for the hardship request no later than January 16, 2024 to be considered.

Please submit a written request to with a subject line reading Attn: Membership – SME MXC 2024 Hardship Member Application.

How can I get a copy of an invoice or receipt?

Please send all receipt inquiries to Maritz Global Events, SME’s official registration & housing partner, at 864.208.0768 or

If I pre-register, when do I receive my badge and conference materials?

All badges and conference related materials will be distributed onsite at the Phoenix Convention Center.

What does my full conference registration include?

The full conference registration fee includes a copy of the proceedings, participation in all technical sessions, access to the exhibit hall and exhibit hall social functions including the Sunday opening reception, Monday luncheon, Tuesday afternoon social, Wednesday luncheon, and awards celebration.

Are short courses included in the registration?

Short courses and workshops require an additional registration fee to attend.

What are the exhibit hall hours?

The exhibit hall is open:

Sunday, February 25, 2024 | 4:00 pm – 6:00 pm
Monday, February 26, 2024 |11:00 am – 5:30 pm
Tuesday, February 27, 2024 | 11:00 am – 5:30 pm
Wednesday, February 28, 2024 | 9:00 am – 1:00 pm

These times are subject to change.

When does on-site registration for attendees open?

Onsite registration for all attendees and exhibitors will open on Saturday, February 24, 2024 at 7:00 am at the Phoenix Convention Center.

Is there a one-day registration option?

An individual may purchase one-day registrations for access to that day’s technical sessions and access to the exhibit hall for that day. If you plan to attend more than one day of the conference, a full conference registration must be purchased.

May I bring a guest to meals and social functions?

All guests need to be registered and must wear an official badge to functions. spouse/companion registration includes daily exhibit access, Sunday opening reception, Monday luncheon, Tuesday afternoon social, and Wednesday luncheon. Purchase of additional tickets may be required if applicable.

The spouse/companion registration is intended for those not employed in the industry and does not include admission to technical sessions. SME reserves the right to cancel, without notice, a guest registration suspected to be used for a professional, an exhibitor and/or a sponsor.

How do I change my address or other contact information?

If you have changes to your MINEXCHANGE registration, please email Maritz Global Events, SME’s official registration & housing partner, at If you have changes to your SME membership records, please email

What is the refund and cancellation policy for conference registration?

If circumstances require you to cancel your MINEXCHANGE registration, all cancellations must be submitted in writing by emailing Maritz Global Events, SME’s official registration & housing partner, at or Cancellations received on or before January 23, 2024 will receive a full refund, less a $100 processing fee. There are no refunds for no-shows and cancellations postmarked after January 23, 2024. Registrants are responsible for cancellation of their own hotel accommodations. Substitutions will be accepted in writing at no charge until January 23, 2024. After January 23, 2024, a $25 fee will be charged for substitutions. NO REFUNDS for registration, short courses, social functions, tours and field trip tickets will be issued after the January 23, 2024 deadline.

Why should I stay at one of the meeting’s official hotels?

SME makes every effort to keep down the financial costs associated with attending MINEXCHANGE. Our team works hard to negotiate low rates at hotels that are not only located within close proximity, but also maintain high standards so our attendees enjoy all aspects of the conference. In addition, SME commits to a block of rooms at the hotel on behalf of conference attendees and has a financial obligation to fill the block. By staying within the block you are not only supporting the association, but you are also helping to create opportunities for valuable networking outside of the convention center.

How do I reserve housing for MINEXCHANGE 2024?

Special MINEXCHANGE 2024 attendee rates have been reserved at select hotels near the Phoenix Convention Center. 

A valid credit card number must accompany the completed hotel reservation form to guarantee your reservation.

Acknowledgments will be sent by email from Maritz Global Events, SME’s official registration & housing partner.

Who to Contact:


  • Help resetting SME account password (Important note: Please do not create a new account if you cannot remember your password. Let us help locate your account and password for you.)
  • Status of authorship acceptance
  • Letter of invitation
  • Questions about membership status or renewal

12999 E. Adam Aircraft Circle
Englewood, CO 80112
T: 303.948.4200

Maritz Global Events, official registration and housing partner of MINEXCHANGE | 864-208-0768

  • Questions or assistance with conference registration
  • Support with hotel reservations
  • Modifying an existing conference or hotel registration

Have additional questions?

For more information, please contact:

12999 E. Adam Aircraft Circle
Englewood, CO 80112
T: 303.948.4200

SME Membership

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12999 E. Adam Aircraft Cir. Englewood, CO 80112

The Society for Mining, Metallurgy & Exploration (SME) brings together the mining and mineral industry’s brightest and most dedicated professionals. Over 13,000 global members advance their careers with world-class technical resources, educational programs, networking opportunities, and professional development tools from SME. Our members are focused on sharing best practices on safety, environmental stewardship, and moving mining forward. SME. Inspiring mining professionals worldwide.

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